Refund policy
What is a return? A box that travels twice.
Our products are here – or there – to stay.
The return policy is responsible for extra tons of waste and increased CO2 emissions related to transport. We guarantee returns, but we do everything we can to avoid them. We need your help to do that.
We make every product page as detailed as possible, giving customers everything they need to make a conscious decision. You can find detailed descriptions of the model, size and materials used. We invite you to carefully consult the size guide, to find the one suitable for you.
You still need a refund?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@maielladesignstudio.io. Please note that returns will need to be sent to the following address:
Nebra Skay Studio
Via Pietro Nenni 45,
70014 Conversano (BA), Italy
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@maielladesignstudio.io.
Additional shipping cost
Please note that return shipping costs are at the customer’s expense. We recommend choosing your size carefully before purchasing — if you need assistance, feel free to contact us before placing your order.
Returned items must be in their original condition, unused, unwashed and with all tags attached. Once we receive and inspect the item, we’ll issue a refund for the product only (shipping costs are non-refundable).
If you would like a different size, simply place a new order after the refund has been processed.
We reserve the right to refuse returns that do not meet these conditions.
For any questions or guidance regarding sizes or returns, please contact us at shop@maielladesignstudio.io.
Damages and issues. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 days cooling off period. Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@maielladesignstudio.io.