Shipping policy

SHIPPING TIME

We made a strong choice regarding the sustainability of our brand at every stage, including shipments and returns. 

We work only with shipping services that ensure sustainability programs and transparency on their impact.

We schedule the pick-up of our shipments based on the number of orders.

This allows us to deliver as many orders as possible at the same time, ensuring that courier trucks travel at full load, thus with less environmental impact.

Waiting just a few days more, you contribute to reducing CO2 emissions related to the transport of your order.

Some of our products are available on pre-order. This allows us to control production, avoiding waste due to unsold products. The products you pre-ordered will be shipped immediately after the end of the pre-order period.

Once the shipment is made, the delivery is guaranteed in Italy from 5 to 7 working days, abroad from 10 to 15 working days. However, sometimes this process can take up to 10 working days in Italy and 20 working days in other countries of the world, depending on the volume of orders at that time.


SHIPMENTS

Orders are shipped from our laboratory in Italy. 

Once you complete your order, we will process it and send you a confirmation email with all the details. We will prepare your order for shipment, as described at point 1 Shipping time.

Our orders are shipped from Italy to all major countries. Costs may vary, so check shipping costs below. If your country is not on the list, write to us at shop@maielladesignstudio.io and we will consider your request.

- ITALY: 6 €. Express: 9 €. FREE shipping for orders above 150 €.

- EUROPE 1 (Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Portugal, Slovenia, Spain, Sweden): 12 €. FREE shipping for orders above 250 €.

- EUROPE 2 (Bulgaria, Czechia, Estonia, Greece, Latvia, Lithuania, Poland, Romania, Slovakia, Hungary): 32 €.

- EXTRA UE (Norway, Switzerland, UK, Monaco): 18 €. FREE shipping for orders above 300 €.

- USA & CANADA: 26 €.

- ASIA & MIDDLE EST (Australia, Japan, Malaysia, UAE, Bahrain, Philippine, India, Qatar, Taiwan, Thailand, Turkey, Hong Kong RAS, Singapore, South Korea, New Zealand): 65 €.

- ROW (South Africa, Iceland, Mexico): 65 €.


ORDER TRACKING

When your order is shipped, we will send you an email containing the tracking code. 

You can also enter the code in the courier portal chosen for the shipment and follow the path of the package.